Something changed
or something went wrong.

1. Before payment or acceptance

A supply request is not an order. If you have not accepted the applicable quote or completed the required payment/acceptance step, there is generally no completed purchase to cancel.

If the business requirement changes, update or replace the request before accepting a quote.

2. Cancellation requests after acceptance

If you want to cancel after accepting a quote or paying for an order, contact HE as soon as possible. Whether the order can still be cancelled depends on what has already happened.

• Before HE commits to procurement, production or fulfillment: cancellation may still be possible.
• After HE has committed to procurement, production or other non-reversible work: cancellation may be restricted if that restriction was disclosed in the quote or order terms.
• After shipment or delivery begins: the issue is generally handled as a return or claim rather than a cancellation.

HE does not use this policy to create a blanket right to keep payment for work or goods that HE has not actually committed to. Any transaction-specific cancellation condition should be disclosed before acceptance.

3. Damaged delivery, wrong items or shortages

Contact HE promptly if the shipment arrives damaged, the wrong item is delivered, the quantity is short, or the delivery does not match the order record.

Provide the order code and, when useful, photos of the packaging, product, shipping label or quantity received. HE may need that information to evaluate the claim with the applicable fulfillment or carrier record.

HE has not adopted a one-size-fits-all 24-hour or 48-hour public claim deadline in this version. A specific quote or product may state a reasonable notice requirement when the transaction calls for one.

4. Product defects

If a product appears defective, contact HE with the order code and a description of the problem. HE may ask for photos, video, serial/model information or another reasonable way to verify the issue.

The available remedy can depend on the product, manufacturer warranty if any, HE's role in the transaction, and the order-specific terms provided before acceptance.

5. Return requests and change of mind

Business supply is not automatically returnable simply because the purchaser changes its mind. Return eligibility can depend on the product, condition, quantity, packaging, supplier/fulfillment commitments and the terms stated before the customer accepted the quote.

If HE agrees to a return, HE will provide the return instructions that apply to that order. Do not send goods back without instructions because the correct return destination can vary by order.

6. Custom, private-label or special-order goods

Custom, private-label, OEM, made-to-order or specially procured goods may have tighter cancellation or return restrictions because HE or an upstream party may commit specifically for that customer.

Any material nonreturnable or cancellation restriction for a custom/special order should be disclosed in the quote or order terms before acceptance. This policy does not create a hidden blanket "no returns" rule.

7. Approved refunds

If HE approves a refund, HE will generally return funds through the original payment method when practical. Payment providers and financial institutions control when a processed refund becomes visible in the customer's account, so HE does not promise a bank posting time.

A refund record should remain tied to the HE quote/order so the transaction history stays accurate.

8. How to make a cancellation request or claim

Send the order code, issue and supporting information to operations@supplybyhe.com or use the account/support path HE provides for that order.

HE encourages customers to contact HE directly about a problem so the commercial record can be reviewed and corrected where appropriate. Nothing in this policy is intended to block a lawful payment dispute or other right that cannot be waived.

HE Supply is operated by Hustlers Empire Holdings L.L.C., Minnesota, United States.